Our Chatbots & Conversational AI Experts
Grace Hammond 🇺🇸
Dialogue Flow EngineerAt Need Order, Grace crafts the logic and user journeys for our chatbots and voice assistants. She builds intent schemas, designs fallback strategies, and runs live tests to refine flows. Her work ensures users get accurate answers without frustration.
Eduardo Silva 🇵🇹
Natural Language SpecialistEduardo fine‑tunes intent recognition and entity extraction models for Need Order’s conversational AI. He analyzes misfires and re-trains models to improve accuracy. His work drives fewer fallbacks and smoother user experiences.
Petra Novak 🇨🇿
Continuous Learning AnalystPetra oversees the model retraining pipelines for Need Order’s bots. She curates datasets from real conversations, monitors performance metrics, and triggers updates. Her efforts ensure our AI grows more accurate over time.