Our Social Media Reputation Oversight Experts
Brandon Taylor 🇺🇸
Social Engagement MonitorAt Need Order, Brandon tracks all incoming social interactions across Facebook, Instagram, and X for our clients. He flags urgent issues—negative feedback or misinformation—and forwards them to the right team for resolution. He also highlights positive mentions that can be reshared or celebrated. By keeping an eye on every comment, he helps maintain a positive brand image. Clients appreciate his swift responses and friendly, authentic tone.
Chloe Sanchez 🇺🇸
Response & Escalation LeadAt Need Order, Chloe oversees social responses and escalations, crafting replies that solve problems and show genuine care. She works with client teams to ensure issues are resolved offline if needed. She also develops response templates aligned with brand guidelines for quick yet personal answers. By providing clear and compassionate replies, she helps clients maintain positive relationships with their audiences. Clients trust her to handle delicate interactions with grace.