Social Listening & Sentiment Monitoring
Social Listening & Sentiment Monitoring
Tune In to Conversations That Matter
Your audience is talking—are you listening? At Need Order, we track brand mentions, industry chatter, and customer feedback in real time. By understanding sentiment and spotting trends early, you can shape your strategy, manage reputation, and stay ahead of the curve.
Core Services
Social Monitoring & Alerts
- Set up real‑time tracking of brand mentions, keywords, and hashtags across platforms
- Receive instant notifications when volume spikes or key topics emerge
Sentiment Analysis & Reporting
- Use AI‑powered tools to gauge positive, neutral, or negative tone in user posts
- Deliver weekly sentiment snapshots to show shifts in public perception
Trend Identification & Insights
- Surface emerging themes, competitor chatter, and viral conversations
- Highlight content opportunities and audience pain points for proactive engagement
Crisis Detection & Response
- Flag sudden surges in negative sentiment or high‑risk keywords
- Provide recommended responses and escalation paths to mitigate issues quickly
Why Social Listening & Sentiment Monitoring Matters
Without timely listening:
- You miss early warning signs of a PR crisis
- Negative feedback can fester and damage your reputation
- Opportunities to join relevant conversations slip away
- You lack data‑driven insights to guide content and product decisions
We solve this with continuous monitoring, deep analysis, and action‑ready reports that turn chatter into strategy.
What’s Included in Social Listening & Sentiment Monitoring
✅ Setup & Configuration
We define keywords, channels, and alert thresholds to match your objectives.
✅ Real‑Time Dashboards
Interactive dashboards show mentions, sentiment scores, and key metrics at a glance.
✅ Weekly Insight Reports
We provide detailed briefs and manage review cycles to ensure quality.
✅ Campaign Execution & Monitoring
Summarized trends, top influencers, and sentiment shifts delivered every week.
✅ Monthly Deep‑Dive Analysis
Comprehensive reports on campaign impact, emerging themes, and strategic recommendations.
✅ Crisis Protocol & Alerts
Immediate SMS or email alerts plus a clear step‑by‑step response plan for critical incidents.
✅ Ongoing Optimization
Regular review of keywords, channels, and thresholds to refine monitoring accuracy.
What You Get with Need Order
- Proactive Reputation Management: Address issues before they escalate.
- Actionable Insights: Data‑backed guidance for content, product, and PR strategies.
- Competitive Advantage: Spot industry trends and competitor moves early.
- Enhanced Customer Understanding: Real feedback to inform UX, messaging, and offers.
- Dedicated Analyst: A single expert overseeing your listening program and delivering insights.
What Clients Are Saying?
“Need Order’s social listening setup alerted us to a brewing complaint before it went viral. We responded swiftly and turned a potential crisis into a positive customer story.”
— Lara M., Head of Communications at EcoWave
Still Have Questions?
Q: Which platforms can you monitor?
A: We track public and private conversations on Twitter, Facebook, Instagram, Reddit, forums, blogs, and news sites.
Q: How fast will I see alerts?
A: Critical alerts are delivered within minutes; dashboards update in real time.
Q: Can you integrate listening data with our CRM?
A: Yes—we offer API integrations or regular data exports to sync insights with your existing tools.